Knowledgebase

eShop - Error: Thumbnails appear distorted


This article applies to the Magicdust eShop 1.0. Click here for articles relating to Magicdust eShop 2.0.

This is a problem that sometimes occurs on product pages when using any of the cart features which magnify the product image.

If the product image appears distorted or pixelated upon magnification, this is most likely due to the size of the product image. The product image must be larger than the dimensions of the thumbnail. If it is smaller, when it is magnified, the cart will stretch it to fit the required space, thus distorting the image.

If you have any questions or need further assistance, please email support@magicdust.com.au