Knowledgebase

eShop - Check bad or bounced email addresses


This article applies to the Magicdust eShop 1.0. Click here for articles relating to Magicdust eShop 2.0.

The eShop admin panel gives you the option to check bad or bounced email addresses when sending out newsletters to ensure that your subscriber list stays clean of false or no longer used email addresses. After sending out a newsletter or product update, you can check how many of the emails you sent out were unable to be delivered, either from bouncing back or from being sent to a non-existent address.

  1. Click on "Manage Emails" and then "Check Bounced Email Addresses"




  2. Click "check bad emails" to have the eShop scan through the email addresses to which you last sent the newsletter or product update.




  3. You will receive numbers for both the total number of returned email messages in mailbox and bad emails matched with subscribers database. The definitions for both of these are as follows:

    Total number of returned email messages in mailbox: means number of bounce back messages that are in the email box that you have the cart set to scan. An email will bounce back for numerous reasons, such as a timeout on the mail server, or the email being accidentally picked up as spam and rejected by the mail server. You should ensure that the text in the subject and from line does not contain any phrasing that is likely to be picked up as spam. In addition, ensure that the "from" email address is a real and valid email address.

    Bad emails matched with subscriber database: means the number of email addresses that users put in when they registered accounts are not valid email addresses.

    Unfortunately there is not much that can be done to stop this as it is up to the user to put in a real email address when they register accounts with your store.

  4. Remove any bad emails from your subscriber database.

If you have any questions or need further assistance, please email support@magicdust.com.au